Shipping rates are calculated during check-out at which time the customer can choose from ground, 2nd day, or international. The method of shipment is typically UPS or FedEx but we reserve the right to choose the method of shipment (standard or express). Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.
Overnight orders received prior to 900 Eastern Time will ship the same business day. Overnight orders received after 900 Eastern Time will ship the following business day.
Standard orders ship in 5 to 10 business days. If you require a rush order, please call. Additional shipping charges will apply. Mail order is open from Monday thru Friday from 830 Eastern Time to 500 Eastern Time.
Orders containing a PO Box address will ship via the US Postal Service.
If you have any questions or concerns, please contact us at email@example.com or 888-315-1775.
Items must be returned within 30 days of purchase. Please enclose a note stating reason for return along with original receipt. All shipping charges on returned items are non-refundable. If an item is damaged during shipment please save all packing materials and contact us immediately at 888-315-1775 or email at firstname.lastname@example.org.
Refunds & Canceled Orders
Upon receipt of the returned item(s) your refund will be submitted, and an email confirming your refund will be sent to the email address used when placing the order. To request to cancel an order prior to the Museum Store shipping it, your request must be received within 24 hours of submission of the order. Please email your request to cancel to email@example.com. Refunds take approximately 5-7 business days for processing.
Inquiries Regarding Your Order:
To inquire about an order recently placed, please email firstname.lastname@example.org, be sure to include your contact information and order number in your email. The Museum Store will do our best to respond with 24 hours. During holiday seasons our response time may exceed 24 hours.
Pricing & Tax
Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.