Order Status

Has my order shipped?

Orders ship within 5 to 7 business days of receipt or sooner.Click the "Sign In / My Orders" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "Sign In / My Orders" at the left hand side vertical navegation bar of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track Order Status?

Click the "Sign In / My Orders" at the left hand side vertical navegation bar of our site to track your order.

My order never arrived.

Click the "Sign In / My Orders" link at the left hand side vertical navegation bar of our site to track your Order Status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 1 888 315-1775 for assistance.

An item is missing from my shipment.

Click the "Sign In / My Orders" link at the left hand side vertical navegation bar of our site to track your Order Status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 1 888 315-1775 for assistance.

When will my backordered item arrive?

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by National Museum of the Marine Corps without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.